Privacy Policy

Trilume Global Payments Inc. (“Trilume”) is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable international data protection standards.

Information We Collect

Trilume may collect the following categories of information:

• Personal identification and contact information

• Business and corporate information

• Transaction and settlement data

• Virtual currency transaction records

• Technical data, including IP addresses, device details, and browser information

Purpose of Collection

Personal information is collected for the following purposes:

• Performing identity verification (KYC/CDD)

• Complying with AML, CTF, and sanctions obligations

• Providing and administering services

• Conducting transaction monitoring and risk assessments

• Meeting legal, regulatory, and reporting requirements

Consent

By using Trilume’s website or services, individuals consent to the collection, use, and disclosure of personal information as described in this Privacy Policy, subject to applicable laws.

Disclosure of Information

Personal information may be disclosed to:

• Regulators and law enforcement authorities

• Banks, payment rails, and settlement partners

• Third-party service providers performing operational or compliance functions

Disclosures are limited to what is legally required or operationally necessary.

Cross-Border Data Transfers

Personal information may be transferred, processed, or stored outside Canada, including in jurisdictions where Trilume’s partners or service providers operate. Appropriate safeguards are applied to protect personal information during cross-border transfers.

Data Retention

Personal information is retained for periods required under AML, CTF, and other applicable laws, as well as for audit, risk management, and legal purposes. Data may be retained after account closure where legally required.

Data Security

Trilume implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

Individual Rights

Subject to applicable law, individuals may request access to or correction of their personal information. Requests may be limited where disclosure is restricted by law.

Cookies

The website may use cookies to enhance functionality and analyze usage. Users may manage cookies through their browser settings.

Policy Updates

This Privacy Policy may be updated periodically. Updated versions will be posted on the website.

Contact
Privacy & Compliance Enquiries:
compliance@trilumepay.com