Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the website
www.trilumepay.com (the “Website”) and any services provided by Trilume Global Payments Inc. (“Trilume”, “we”, “us”, or “our”).

Company Information

Legal Name: Trilume Global Payments Inc.
Operating Name: Trilume Global Payments Inc.

Registered Office:
1270 Central Parkway West, Unit 102
Mississauga, Ontario, L5C 4P4
Canada

Trilume is a FINTRAC-registered Money Services Business (MSB) operating in accordance with Canadian law and applicable international regulatory standards.

Scope of Services

Subject to regulatory approval, internal risk assessment, and onboarding acceptance, Trilume may provide the following services:

• Foreign exchange services

• Money transfer and remittance services

• Virtual currency services

• Payment service provider (PSP) and settlement facilitation services

Certain services may be restricted based on jurisdiction, client type, transaction profile, or regulatory requirements.

No Automatic Right to Service

Use of the Website does not create a right to receive services. Trilume reserves the right to accept, reject, suspend, restrict, or terminate services at its discretion to meet legal, regulatory, sanctions, or risk management obligations.

Regulatory & Compliance Obligations

Clients must provide accurate, complete, and up-to-date information and comply with AML, CTF, KYC, and sanctions obligations. Trilume may report transactions or client information to regulators or authorities where legally required.

Sanctions & Prohibited Jurisdictions

Clients must not use Trilume’s services for transactions involving sanctioned individuals, entities, or jurisdictions under United Nations, Canadian, United States (OFAC), European Union, or United Kingdom sanctions regimes.

Virtual Currency Risk Disclosure

Virtual currency transactions involve significant risks, including price volatility, irreversible transactions, cybersecurity threats, and regulatory changes. Clients acknowledge and accept these risks.

Regulatory Override

Where client instructions conflict with applicable laws or regulatory obligations, Trilume’s compliance obligations shall prevail. Trilume may delay, block, refuse, reverse, or report transactions without prior notice where required by law.

Complaints & Escalation

Clients may submit complaints relating to services or compliance matters. Complaints will be handled fairly and in accordance with internal procedures.

Contact: compliance@trilumepay.com

Intellectual Property

All Website content, trademarks, and materials are the property of Trilume or its licensors and may not be reproduced without prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Trilume shall not be liable for indirect, incidental, or consequential losses. Services are provided on an “as-is” and “as-available” basis.

No Advice Disclaimer

Nothing on this Website constitutes financial, legal, or investment advice.

Governing Law

These Terms are governed by the laws of Ontario, Canada.